Returns and Refunds Policy
At Twin Soul Solutions, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward returns and refunds process.
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 14 days from the date of purchase.
2. How to Initiate a Return:
- Contact our customer support team atinfo@twinsoulsolutions.com to initiate the return process.
- Provide your order number, details of the item you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part.
- We recommend using a trackable shipping service to ensure that the return reaches us safely.
4. Inspection and Approval:
- Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
- If the return is approved, we will process your refund or offer an exchange, as per your preference.
5. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to be reflected in your account.
6. Exclusions:
- Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. Provide photos of the damaged or defective item, and we will arrange for a replacement or refund.
8. Refunds for Sale Items:
- Sale items are eligible for refunds following the same process outlined above.
9. Contact Us:
- If you have any questions or concerns regarding our Returns and Refunds Policy, please reach out to our customer support team at info@twinsoulsolutions.com
Twin Soul Solutions values your satisfaction, and we are committed to providing a hassle-free returns and refunds experience. Thank you for choosing us!