Shipping & Delivery Policy
Thank you for choosing Twin Soul Solutions. We strive to provide a seamless and efficient shopping experience. Please read the following Shipping & Delivery Policy to understand how we handle the shipment of your orders.
1. Order Processing Time:
- Orders are processed within 3 business days from the date of purchase.
- During peak seasons or promotional events, processing times may vary.
2. Shipping Methods:
- We offer standard and expedited shipping options.
- Shipping carriers and available methods will be displayed at checkout.
3. Shipping Destinations:
- We currently ship domestically in India.
- For international orders, please contact us at info@twinsoulsolutions.com
4. Estimated Delivery Time:
- Standard shipping typically takes 5-7 business days.
- Expedited shipping options are available for faster delivery.
5. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track the status of your order by using the provided tracking number.
6. Shipping Costs:
- Shipping costs are calculated based on the shipping method selected and the destination.
- Free shipping may be available for orders over a specified amount, as indicated during promotions.
7. Delayed or Lost Shipments:
- In the rare event of a delayed or lost shipment, please contact our customer support at info@twinsoulsolutions.com
- We will work with the shipping carrier to resolve the issue promptly.
8. Address Accuracy:
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
9. Multiple Shipments:
- If your order includes multiple items, they may be shipped in separate packages to expedite delivery.
- You will receive separate tracking information for each shipment.
10. Shipping Updates:
- For updates on shipping policies or any changes, please check our website or contact us at info@twinsoulsolutions.com
11. Contact Us:
- If you have any questions or concerns about our Shipping & Delivery Policy, please contact our customer support team at info@twinsoulsolutions.com
By placing an order with Twin Soul Solutions, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.
Thank you for choosing Twin Soul Solutions. Your satisfaction is our priority.